client feedback

Matrix Knowledge Group values the opinions and feedback of its clients and collects information in order to continuously improve and develop the services it provides. For this reason, feedback is requested at the end of every project from every client. We would appreciate you taking the time to fill in this questionnaire, it should not take any longer than 5 minutes to complete.

Your details

1. Your Name(required)
2. Position
3. Email(valid email required)
4. Name of project
5. Please name your main Matrix contact for this project

1) Which of the following qualities in a relationship do you feel are important when choosing a partner to
work with?

1. Trustworthy and honest
2. An important criterion Reasonably important A minor consideration Do not consider important at all
3. Founded on mutual respect
4. An important criterion Reasonably important A minor consideration Do not consider important at all
5. Open to challenging each other
6. An important criterion Reasonably important A minor consideration Do not consider important at all
7. Focused on value
8. An important criterion Reasonably important A minor consideration Do not consider important at all
9. Pragmatic and adaptable
10. An important criterion Reasonably important A minor consideration Do not consider important at all
11. Rigorous methodology
12. An important criterion Reasonably important A minor consideration Do not consider important at all
13. Enjoyable experience
14. An important criterion Reasonably important A minor consideration Do not consider important at all
15. Committed to delivering success
16. An important criterion Reasonably important A minor consideration Do not consider important at all

2) How well do you feel that your Matrix project team has lived up to your expectations in terms of what
you feel are important qualities in a relationship?

1. Trustworthy and honest
2. Exceeded my expectations Met the majority of my expectations
   Only met a small part of my expectations Did not meet my expectations at all
3. Founded on mutual respect
4. Exceeded my expectations Met the majority of my expectations
   Only met a small part of my expectations Did not meet my expectations at all
5. Open to challenging each other
6. Exceeded my expectations Met the majority of my expectations
   Only met a small part of my expectations Did not meet my expectations at all
7. Focused on value
8. Exceeded my expectations Met the majority of my expectations
   Only met a small part of my expectations Did not meet my expectations at all
9. Pragmatic and adaptable
10. Exceeded my expectations Met the majority of my expectations
    Only met a small part of my expectations Did not meet my expectations at all
11. Rigorous methodology
12. Exceeded my expectations Met the majority of my expectations
    Only met a small part of my expectations Did not meet my expectations at all
13. Enjoyable experience
14. Exceeded my expectations Met the majority of my expectations
    Only met a small part of my expectations Did not meet my expectations at all
15. Committed to delivering success
16. Exceeded my expectations Met the majority of my expectations
    Only met a small part of my expectations Did not meet my expectations at all

3) How would you describe the experience of working with your Matrix team?

1. Matrix understood my requirements clearly
2. Strongly agree Tend to agree Tend to disagree Strongly disagree
3. Matrix kept me fully informed
4. Strongly agree Tend to agree Tend to disagree Strongly disagree
5. Matrix provided me with a solution that met my requirements
6. Strongly agree Tend to agree Tend to disagree Strongly disagree
7. Matrix have helped me to clarify and manage my risks
8. Strongly agree Tend to agree Tend to disagree Strongly disagree
9. Matrix have left me with a sustainable solution
10. Strongly agree Tend to agree Tend to disagree Strongly disagree
11. I would consider using Matrix again for future work
12. Strongly agree Tend to agree Tend to disagree Strongly disagree
13. I would be willing to provide a reference for Matrix's work
14. Strongly agree Tend to agree Tend to disagree Strongly disagree

4) Reference and Comments

1. We find it really helpful to quote from real projects as examples of our work. If you are willing to provide a reference, please can you supply a sentence to describe the relationship which can be quoted in the future
2. Please supply any further comments that you wish to make
3. Thank you for taking the time to provide your feedback. We are very grateful and will use it to continue learning and improving. Please click on 'submit your feedback' to send your responses on to us. A note showing that your form has been submitted will show at the top of this page.

 

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